Privacy Policy

1. Who we are and what we do

Who we are
MatOrtho (“MatOrtho”, “us”, “we”, “our”) is a limited company registered in England and Wales under registration number 07323441, our registered office at 19/20 Mole Business Park, Randalls Road, Leatherhead, Surrey, United Kingdom, KT22 7BA. We are registered with the UK supervisory authority, Information Commissioner’s Office (“ICO”), in relation to our processing of Personal Data under registration reference Z2571307.

What we do
We are pioneers of orthopaedic implant devices and striving to building sustainable value in the future. We are committed to protecting the privacy and security of the Personal Data we process about you. 

Unless we notify you otherwise, we are the controller of the Personal Data we process about you. This means that we decide what Personal Data to collect and how to process it.

2. Purpose of this privacy notice

The purpose of this privacy notice is to explain what Personal Data we collect about you and how we process it. This privacy notice also explains your rights, so please read it carefully. If you have any questions, you can contact us using the information provided below in the ‘How to contact us’ section. 

3. Who this privacy notice applies to

This privacy notice applies to you if:

1.    You visit our website
2.    You purchase goods or services from us
3.    You enquire about our products and/or services 
4.    You sign up to receive newsletters and/or other promotional communications from us 

4. What Personal Data is

‘Personal Data’ means any information from which someone can be identified either directly or indirectly. For example, you can be identified by your name or an online identifier. 

‘Special Category Personal Data’ is more sensitive Personal Data and includes information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data for the purposes of uniquely identifying someone, data concerning physical or mental health, or data concerning someone’s sex life or sexual orientation.  

5. Personal Data we collect

The type of Personal Data we collect about you will depend on our relationship with you. Below is an example of the different categories of personal data we may collect and process about you.

When you visit our website:
•    IP Address
•    Date and time of access
•    Website address from which you followed a link directing you to our website
•    Words or files you searched for before being directed to our website
•    Browser information

When you contact us through your enquiry channels, including by phone, social media, and email:
•    Full name
•    Contact information, including email address and telephone numbers
•    You company’s name and website address
•    Any written information you choose to provide through our forms

When you buy any of our products or ask for a device to be produced for you:
•    Name
•    Date of birth
•    Gender
•   Health data related to your enquiry, including your disabilities, diagnosis, record of surgeries, CT, x-ray, and MRI scans, among other information related to your health and physical condition
•    Contact information, including email address, telephone number, and home address
•    Shipping address
•    Bank details
•    Any information you choose to share in relation to your enquiry and your physical condition
•    Next of kin/emergency contact name and contact details

If you’re a business representative working for a company who is acquiring any of your products, we may collect your:
•    Name
•    Corporate email address
•    Corporate phone number
•    Company information
•    Role

If you choose to take part on our testimonials and case studies programme, we will collect and publish your:
•    Name
•    Age
•    Gender
•    Life background information, including hobbies, facts, career and educational information
•    Your disabilities, disease, treatment, surgery, and diagnosis information
•    Pictures
•    Products you bought from us
•    Your opinions on our services

6. How we collect your Personal Data

We collect most of the Personal Data directly from you in person, by telephone, text or email and/or via our website. 

However, we may also collect your Personal Data from third parties such as: 

•    reputable companies who provide lead generation contact lists 
•    others to whom you have provided consent
•    publicly available sources such as social media platforms 

7. How we use your Personal Data and the Lawful basis for processing

Applicable Data Protection legislation requires us to identify appropriate lawful bases to process personal data. The lawful basis we rely on as a data controller are detailed below with brief examples for when they may apply:   

8. Sharing your Personal Data

We may share your Personal Data with our carefully selected third parties, including; Service providers, business partners and affiliates who work with us to provide services on our behalf or work with us to provide a service, such as: Processing payments and transactions, providing customer service and support to various area of our business, conducting marketing and promotional activities, analysing data and providing insights to improve our services, maintaining and updating our systems and infrastructure.

9. International Transfers

Your Personal Data may be processed outside of the UK. This is because the organisations we use to provide our service to you are based outside the UK. 

We have taken appropriate steps to ensure that the Personal Data processed outside the UK has an essentially equivalent level of protection to that guaranteed in the UK. We do this by ensuring that:

• Your Personal Data is only processed in a country which the Secretary of State has confirmed has an adequate level of protection (an adequacy regulation), or

• We enter into an International Data Transfer Agreement (“IDTA”) with the receiving organisation and adopt supplementary measures, where necessary. 

• Where applicable and appropriate, we might also rely on the EU-US Data Privacy Framework, with the UK extension for personal data being transferred to the US.

10. Your rights and how to complain

You have certain rights in relation to the processing of your Personal Data, including to:

Right to be informed

You have the right to know what personal data we collect about you, how we use it, for what purpose and in accordance with which lawful basis, who we share it with and how long we keep it. We use our privacy notice to explain this.

Right of access (commonly known as a “Subject Access Request”)

You have the right to receive a copy of the Personal Data we hold about you.

Right to rectification 

You have the right to have any incomplete or inaccurate information we hold about you corrected.

Right to erasure (commonly known as the right to be forgotten)

You have the right to ask us to delete your Personal Data.

Right to object to processing

You have the right to object to us processing your Personal Data. If you object to us using your Personal Data for marketing purposes, we will stop sending you marketing material.

Right to restrict processing

You have the right to restrict our use of your Personal Data. 

Right to portability
You have the right to ask us to transfer your Personal Data to another party.

Automated decision-making 

You have the right not to be subject to a decision based solely on automated processing which will significantly affect you. We do not use automated decision-making.  

Right to withdraw consent

If you have provided your consent for us to process your Personal Data for a specific purpose, you have the right to withdraw your consent at any time. If you do withdraw your consent, we will no longer process your information for the purpose(s) you originally agreed to, unless we are permitted by law to do so.

Right to lodge a complaint

You have the right to make a complaint to us, if you feel we have mishandled your personal data. You can do so by using the details in Section 16, we will acknowledge your complaint within 1 month and do our best to resolve the issue.

You also have the right to lodge a complaint with the relevant supervisory authority, if you are concerned about the way in which we are handling your Personal Data. The supervisory authority in the UK is the Information Commissioner’s Office who can be contacted online at: Contact us | ICO Or by telephone on 0303 123 1113.

How to exercise your rights

You will not usually need to pay a fee to exercise any of the above rights. However, we may charge a reasonable fee if your request is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances. 

If you wish to exercise your rights, you may contact us using the details set out below within the section called ‘How to contact us and our Data Protection Officer’. We may need to request specific information from you to confirm your identity before we can process your request. Once in receipt of this, we will process your request without undue delay and within one month. In some cases, such as with complex requests, it may take us longer than this and, if so, we will keep you updated.  

11.      Children’s Privacy

We do not offer our products and services to children, and we do not knowingly collect Personal Data of children without parental consent, unless permitted by law. If you learn that a child has provided us with their Personal Data without parental consent, you may contact us, as described below, and we will securely and permanently delete it, in accordance with applicable law.

12.    Automated Decision-Making and Profiling

We don’t use any automated decision-making and profiling in a way that produces legal effects, or significantly affects you. If you have any questions about this, you can contact us using the details in the ‘Contact Us’ section.

13.    Use of Cookies and Similar Technologies

Our website, survey service and app utilise cookies and similar technologies. You can find out more by viewing our cookie notice available https://www.matortho.com/cookie-policy 

14.     Security and storage of information

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

If we become aware of any loss, misuse, alteration of personal data we will work closely with our IT team, DPO and other parties as necessary to investigate the incident at hand. We have put into place the relevant procedure and policies in place to investigate, mitigate and report (when needed to relevant parties) such instances.

15.    Data Retention

We will not keep Personal Data longer than is necessary, for the purpose or purposes for which they were collected. MatOrtho will take all reasonable steps to destroy, or erase from its systems, all Personal Data which is no longer required. This does not apply to anonymised data.

16.     How to contact us and our Data Protection Officer 

If you wish to contact us in relation to this privacy notice or if you wish to exercise any of your rights outlined above, please contact us as follows:

MatOrtho Limited
Unit 19/20 Mole Business Park
Randalls Road
Leatherhead
Surrey
KT22 7BA
Email: dataprotectionofficer@matortho.com 

We have also appointed a Data Protection Officer (“DPO”). Our DPO is Evalian Ltd can be contacted as follows:

Evalian Limited
West Lodge
Leylands Business Park
Colden Common
Hampshire
SO21 1TH
United Kingdom

Phone: +44 (0)333 050 0111
Website: www.evalian.co.uk 

17.  Changes to this privacy notice

We may update this notice (and any supplemental privacy notice), from time to time as shown below. We will notify of the changes where required by applicable law to do so.
Last modified 03/07/26

You can contact us for previous versions of this notice.